Virgin Media M500 (Gig1 with volt) Broadband + £110 Premium TopCashback - £33pm/18m (£26.89pm effective cost)

Your speeds are guaranteed to the router. If you go to SamKnows RealSpeed you’ll be able to test the speed to your Virgin Media hub. You should find you’re close to the 1Gb+ speeds they promised. With a Hub 5 and a 2.5Gb Ethernet card you should find you can get the full speed to your computer too.

WiFi speeds are NEVER guaranteed. It’s too variable on loads of factors including interference and your own equipment you connect to the hub.

If you want to switch providers go for it, but it would be foolish to expect BRSK to fix the specific issue you’re complaining about. It will be the same if not worse

Retentions is a lottery and you don't always get better deals or calls back despite some people's experience. I've been swapping and dealing with them for years. Handed in my notice multiple times over that period and at times got calls back - other times nothing. Some posts above this one conforms this - so don't hang all your hopes on a good enough deal from retentions within your 30 day cancellation period.

Not much hassle on cancelling and moving to your partners name. Done it 3 times now (back and forth). Set up a new customer contract for the day or 2 before mines due to end. Always went smoothly. On one occasion they phoned me and asked me if my partner wanted to keep my equipment and swap over the account to it to save me returning it and her getting new ones posted out. They don't care about who has they account as long as they have the business for another year.

So if the new customer deal is favourable - go ahead and sign up to it and try to get the dates to match as best as possible with disconnection/reconnection to avoid internet loss

If you live in a Nexfibre area they do sometimes have different prices yes

Thank u
As mentioned in OP and title, it's a premium member cashback rate.

are you using a vm superhub if so, you would be better changing to modem mode and use your own router then you can change dns probably to a faster one than vm etc

I moved to Vodafone, awaiting switch, hope they are better than virgin

What do u mean by tried getting TCB from Virgin?
Not very clear to be honest.

Normally cashback is paid by TopCashback and you don't have to ask Virgin or any other retailer in that matter.

Enjoy it while you can. Unfortunately VM will be after snapping up Altnets as they flounder and already bought Upp. At ohe time they were looking at cityfibre, but think they are now doing the waiting game....

Dont really see why any company should care about loyalty, i dont get a discount for going to the same petrol station all the time. Still same price per litre as everyone else regardless if i filled up once or 100 times this year. Loyalty discounts in years gone by were simply because they made a bunch of money from you and could afford to remove some revenue to retain you as a customer. Sometimes it'd be done because you'd be valuable in another metric so they'd lose money on one product to make some profit on another.

people go mad over the fixed price thing and i dunno, its never really been an issue, you can roughly calc the price increase in your total cost of ownership over the contract period. However YouFibre are probably the better of the two since its XGSPON they do and offer up to 8Gibt (10Gbit really?) which im a bit jealous of. GoFibre are only offering 1Gbit atm despite also being XGSPON - suppose it means they can at least offer it in the hopefully near future (with symmetrical available but a little hidden on the website)

I waited 10 years for virgin to be in area, but the first month experience was so bad. Delayed instalment, poor CS and then 5 days of complete no service a day after installation. I cancelled within my 14 days cooling period. It will be the last company I will go for broadband, really hated their overseas Customer Services who didn’t have any clue.

Same here from March 23

How are you planning to take this out if your existing customer? I’m also an existing customer and mine is ending in three weeks time too

just ring them up and tell them you are leaving, look for a good deal with someone else as ammunition then point out this deal, i used to do this all the time when i was with them, left for a better deal where prices do go up every year or more with vm (edited)

How did you get that speed for that price

I cancelled via online chat straight away.

Their customer service is terrible, however they are the chepaest option when bundling the football with broadband.

£6.99 USwitch, or £5 if you have a pay as you go account that you migrate to monthly contract.

Volt verification takes place against the address of the O2 and Virgin accounts. If they match, you get the rewarded added within a couple of weeks. Doesn't have to be the same name, but a matching address.