IBOOD

rbz5416 · *Last edited by rbz5416 : 13-06-2008 at 12:15.*

If my experience is anything to go by then I hope not for the sake of others.

Ordered 08:30 Weds 4th & credit card debited. By Friday 6th lunchtime, the order had made no progress so I e-mailed cancellation. Ten minutes later I got an e-mail that said it had shipped & ignored my cancellation request completely.

By Weds 11th nothing had arrived & card not refunded. E-mailed again requesting confirmation of cancellation. Had no response whatsoever.

I have today raised a dispute with my card provider & would urge all members to avoid this company.

**duckmagicuk2**

^^ Part of the reason why we don't allow international sellers. Most aren't covered by the UK's DSR (Distance Selling Regulations).

Please read this post I've just made about Tower.com.

We aren't currently allowing iBlood deals, but if someone starts a thread asking for user experience and there's a lot of feedback to suggest that they're a reputable company then we may, one day, decide to allow them if they have great deals.

But until then, the answer to your question is "no, they aren't". Hope that helps.

Ritchie 2

Thanks for getting back to me on that, having looked at their forums over the past few days it sems like if you need to use their customer service you could be in for trouble.

rbz5416

Update.

24 hours after reporting this to my card issuer, I received an e-mail confirming cancellation. So much for the items supposedly being "in transit".

Took a further 3 days to actually refund during which time they deleted my account & removed negative comments from their forum.

Thoroughly unpleasant experience that needless to say, will never be repeated.

monkeyboy1982

I recently bough two Logitech Harmony 885's for £56ish each. Received both of them, brand new within a week. I'd recommend them as they seem very reliable from my own experience.

gari189

duckmagicuk2:
^^ Part of the reason why we don't allow international sellers. Most aren't covered by the UK's DSR (Distance Selling Regulations).

We aren't currently allowing iBlood deals, but if someone starts a thread asking for user experience and there's a lot of feedback to suggest that they're a reputable company then we may, one day, decide to allow them if they have great deals.

But until then, the answer to your question is "no, they aren't". Hope that helps.

Ducks - if you go by this answer then deal extreme, play.com, ledshoppe, picmania etc should all be banned as "some" buyers have reported problems.

IMO The deals should be posted and let the buyer weigh up the risks....

BTW - some people bought and got the Toshiba HDDVD deals from IBOOD and many on the AVForums have used them.

rbz5416

3 weeks on & I've received this:

:
Thank you for e-mailing us. Firstly, we would like to apologise for this late reply. However, after contacting our logisitcs partner we have obtained the information that the product has arrived at your address. If you would like to return the item and receive a refund, we would like to ask you kindly to send the item to:

Parcelroute Services Ltd.
Attn. iBOOD
Faraday Road
Aylesbury
HP19 8RY

As soon as the parcel arrives we will inspect it and if it meets the conditions, as mentioned above, then we will refund the money on the credit card account that has been used to pay for the order.

If you have any questions regarding this, or any other orders, please contact us at customerservice@ibood.com and we will be happy to help you.

Our apologies for the inconvenience.

Kind regards,

Customer Service iBOOD.com
customerservice@ibood.com

So they initially claimed to have shipped when they hadn't, took payment regardless & now believe that the item was delivered (despite them confirming cancellation & (eventually), refunding my card!

They also refer to meeting "the conditions, as mentioned above" when there aren't any. They clearly haven't a clue.

However, the main reason for posting this is the inclusion of a returns address which may benefit someone wanting to return items under DSR in future. For the record, I believe that UK DSR is our own interpretaion of an EU directive. Any business selling from within the EU to another member country is bound by the laws applicable in the customer's country, not the seller's.

IBOOD

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