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Changes to 3 Terms and Conditions

POSTED BY: connect2me 3 months, 3 weeks ago

Just received letter from 3 that billing is changing to ebilling. If you still want to receive the paper bills they will charge £1 extra. This could be a reason to get out of the 3 copntract.

http://www.three.co.uk/personal/help_support_/terms_conditions.omp?cid=1121263960241

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how could this get me out of my contract???
i am very interested as i started a new 18 month contract
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i don't think it will be as it doesn't have a massive impact on your overall bill, but still voted hot as it may work
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Has anyone tried this??
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as already said I don't think you'll be able to cancel as there anren't significant price increases etc.
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well there putting the price of billing up if you dont use direct debit, not good.
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whats the rule for cancellation? is it over 10-15% of the usual cost?

Only asking as im on ten quid a month contract.....
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i think it is more like 20%+
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i pay £27 a month by direct debit, how would i be able to get out of my contract?
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Makes little difference to me now as I can give them 30 days notice in 8 days time.

3 have been, by far, the worst operator I have ever had to deal with.

They could give me a contract, reduced by 90% per month and I still wouldn't take it as they are just soooooo amazingly poor with their customer services.

I took out an 18 month contract last year with half price line rental automatically attached, purchased from 3's own website. After 6 months they started billing me full price so I rang to complain, spent 30 minutes on the phone trying to rephrase the problem so that they could understand just to be told I would get a call back from billing in 72 hours. The problem was resolved but I have had to call them every threee months as they said they can only attach the promotion for three months at a time.

Sorry to rant but I will never use them again.

Also, there is an old thread on the changes at Three here.

Last edited by Monkey nuts 2 : 12-08-2008 at 13:23.
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Monkey nuts 2:
Makes little difference to me now as I can give them 30 days notice in 8 days time.

3 have been, by far, the worst operator I have ever had to deal with.

They could give me a contract, reduced by 90% per month and I still wouldn't take it as they are just soooooo amazingly poor with their customer services.

I took out an 18 month contract last year with half price line rental automatically attached, purchased from 3's own website. After 6 months they started billing me full price so I rang to complain, spent 30 minutes on the phone trying to rephrase the problem so that they could understand just to be told I would get a call back from billing in 72 hours. The problem was resolved but I have had to call them every threee months as they said they can only attach the promotion for three months at a time.

Sorry to rant but I will never use them again.
Completely agree with you, i don't mind companies outsourcing but i can't understand a word they say.
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Extra charges are £4 for none direct debit, £1 for paper billing and all contract move to 1 minute minimum billing from 23/09.
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banditrad:
Extra charges are £4 for none direct debit, £1 for paper billing and all contract move to 1 minute minimum billing from 23/09.
And the thing is , you have to be on direct debit , to waive out of the paper billing and save a quid a month
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ive emailed the exec office, im not happy at the changes, they will cost me more money a month.

theres lots of good deals out there at the moment.
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the possible way out is the change to "per second" billing....now for calls under 59 secs, they will round it up to 1 minute....then bill per second therafter.....which means "goodbye" to all those cheap calls we make e.g.
"where are you?"
"when will you be home?"
"I'm at the shops, be home in five"
so basically where you used to get 6 x 10 second calls in a minute of usage the same calls will now cost you 6 minutes of your usage...pretty detrimental if you ask me....hopefully an expert will be along soon
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